Online Portal

If it's after business hours:

 - Refer to the on site manager if your building has one.

 - If there is no  on site manager or they are not available, we can't help you. Please contact a locksmith. 

This will be an out-of-pocket expense. It is advised that you have a spare key stored outside of your unit, either with a neighbor or elsewhere.

First, check the circuit breakers in your apartment.  If they are not flipped, or if you try to reset them and nothing happens, call the Electric Company next. If everyone else in the building has power, there may be a problem with your specific account. If none of those are the case, then sumbit a work order via the portal, so we can send an electrician. 

Try a plunger first. Most stoppages in toilets are caused by excess paper. If that is the case, you may  be charged for the plumber's visit. If the toilet is filling and you're worried about an overflow, first shut off the water to the toilet. This can usually be accomplished by turning a small valve behind the toilet to the off-position. If the toilet has started backing up on its own, or the plunger did not work, then submit a work oredr via  the portal. If you have more than one toilet, and the situation is not urgent, you may be asked by the maintenance  or the plumbing company to wait until the following business day. 

First, move any furniture out of the way, if possible, and set up something to carch the water (bowl, bucket, jar, etc.) Then  submit a worlk order. While the situation is urgent, some leaks cannot be handled until after the rain stops. We will try and get someone to assess the situation ASAP.

Please note even during business hours, if it is raining, they may not be able to put down any kind of patch. 

This is not an emergency, no matter how irritating it may be. If you are comfortable with approaching  them about it, please do so. Sometimes all it takes is a knock at the door and a polite request. If it is a recurring problem, or they are not willing to reduce the noise, please send us a complaint in writing via the online portal. If you feel it needs to be addressed that same day/night, please contact the Police Department for your area at their non-emergency line. 

• (818)-252-9861